Política de envio

Shipping Policy

Thank you for shopping with us. Below you will find information about our shipping process and delivery times.

1. Order Processing Time
All orders are processed within 1–2 business days after payment confirmation. Orders are not processed or shipped on weekends or public holidays.

2. Shipping Times
Delivery times may vary depending on the destination. Estimated delivery times are:

• Netherlands: 1–3 business days

• Europe: 3–7 business days

• International orders: 5–12 business days

Please note that delivery times are estimates and may vary due to shipping carrier delays or customs processing.

3. Shipping Costs
Shipping costs are calculated at checkout based on the destination and shipping method selected.

4. Order Tracking
Once your order has been shipped, you will receive a tracking number by email so you can follow the delivery status of your package.

5. Customs, Duties and Taxes
For international orders, customers are responsible for any customs duties, import taxes, or additional fees that may apply in their country.

6. Incorrect Shipping Information
Please make sure your shipping address is correct when placing your order. We are not responsible for orders shipped to an incorrect address provided by the customer.

7. Lost or Delayed Shipments
If your order appears to be lost or significantly delayed, please contact our support team and we will assist you in resolving the issue with the shipping carrier.

8. Contact Us
If you have any questions regarding shipping, please contact us:

Email: sales@dkhoni-alsultan.eu